Cities Forum is aware of the importance to our clients of receiving clear, transparent information regarding how we use the information they provide us with. Our relationship with the cities, people and organisations we work with is based on honesty, accuracy and transparency in order to build solid relations and mutual trust. In this Privacy Policy we detail how we treat your personal data when it is related to us. By visiting this website, you accept and agree to this Privacy Policy.

Who we are

Cities Forum is a non profit organisation that is focused on providing support to meet the global goals in sustainable development, we work with cities, organisations, private companies and experts from across the world to achieve that. Our website address is:

Who is responsible for processing your data?

Identity: Cities Forum
Postal Address: 71-75 Shelton Street, London, UK

For what purposes do we process your data?

We process the information you provide us with for the following purposes:

  1. To send information directly related to the activity of Cities Forum
  2. To send information about the events you registered in through Cities Forum’s website.
  3. To send promotional information and/or advertising regarding the activities we are involved or we carry out, including by electronic means.
  4. To provide help and resolve your queries through the forms included on this website, in which case we will contact you by the email you have provided us with.
  5. To register your email so that you can receive the newsletter we regularly send to our customers, but only in the event that you have requested for that purpose.
  6. For management purposes, in this case, of our contractual relationship, including the processing of the participation request in the activities we carry out (workshops, study visit tours, training programs, quality surveys , etc ).
  7. To be able to provide you with information and services in accordance with your interests and improve your user experience we will create a user profile on the basis of the information provided. No automated decisions will be taken based on the aforementioned profile.
  8. Updating of lists of removal/cancellation of data in the event that you exercise your right to cancellation of your data. These data will be blocked and with restricted access during the minimum legal term established.
  9. To enable the operation of our website, through technical and functional cookies

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We collect user’s full name, email, phone number, company, city and country where they are based. This is information is used to include subscribers in our distribution newsletter list and send our newsletter with updates about the activity of Cities Forum and specific news related to the scope of action of Cities Forum.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

What kind of cookies does this website use?

Technical cookies: These are cookies that allow the user to navigate a website, platform or application and use the different options or services available on it, such as controlling traffic and data communications, identifying the session, accessing restricted areas, remembering the elements of an order, executing the purchase process of an order, completing a registration form, participating in an event, using security features while browsing, storing content for sound or video dissemination, or sharing content via social networks.

Customization cookies: These are cookies that allow users to access the service with certain general characteristics based on a predefined set of criteria in the user’s terminal, such as language, the type of browser through which you access the service, the regional configuration from where the service is accessed, etc.

Analysis cookies: These are cookies that are processed by us or by third parties and allow us to quantify the number of users and thus make a statistical measurement and analysis of the use of the service offered by users. To do so, they analyse users’ browsing habits of our website in order to improve the range of products and services we offer.

Advertising cookies: These are cookies which, either processed by us or by third parties, allow us to most effectively manage the advertising space on the website, tailoring advertising content to the contents of the requested service or the use made of our website. To do this, we analyse your Internet browsing habits so we can show you advertising related to your browsing profile.

Behavioural advertising cookies: These are cookies that allow the most efficient management of the advertising spaces which, if applicable, the editor has included in the website, application or platform from which the requested service is provided. These cookies store information on user behaviour obtained through continuous monitoring of their browsing habits, allowing a specific profile to be built up in order to show the user advertising in line with that profile.

Depending on the organization that manages them:

Own cookies: These are cookies that are sent to the user’s terminal from a computer or domain managed by the administrator itself, from which the service requested by the user is provided.

Third-party cookies: These are cookies that are sent to the user’s terminal from a computer or domain which is not managed by the administrator but by another entity which processes the information obtained via the cookies.

Depending on the length of time they remain active:

Session cookies: These are cookies that are designed to collect and store data while the user is accessing that website. They are generally used to store information which is only of interest to provide the service requested by the user on a single occasion.

Persistent cookies: This is a type of cookie in which the data continue to be stored in the terminal and can be accessed and processed for a specific period of time as defined by the entity responsible for the cookie, which might range from a few minutes to several years.

Cities Forum uses cookies from: Google Analitics, Youtube, LinkedIn, Twitter.

You can restrict, block or delete the cookies from this website at any time by changing your browser settings according to the guidelines given below. While the parameterization of each browser is different, cookie settings are usually done in the ‘Preferences’ or ‘Tools’ menus. For more information on setting cookies in your browser, we recommend you consult the ‘Help’ menu.

Detailed below is a list of the main Internet browsers and links to how to disable cookies.





You may at any time retract your consent to this Cookies Policy, for which you should delete the cookies stored on your computer through the settings on your Internet browser. If you do not accept cookies it is possible that the website will not work properly.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with?

  1. Enquiry form data will not be shared with any third parties. They are solely processed internally at Cities Forum.
  2. When Cities Forum offers you a service through a third-party provider, your data will be communicated to this company, with strict obligation to confidentiality and after the formalisation of the corresponding contract for the provision of services between the Processing Manager (Cities Forum) and the Processing manager (supplier company)
  3. For subscribers to the newsletter data will not be transferred, they will be processed by a third company (Mailchimp, which provides Cities Forum with the online platform to manage the newsletter, with which the due service contract as Processing Manage has been agreed.

In the event of transferring your data to third parties, we take care to ensure the maximum level of privacy and security to our clients’ data.  In the case of other countries which do not have laws as strict as European legislation, we apply contractual clauses of a type in accordance with the decision of the European Commission of 5 February 2010.

Cities Forum guarantees under no circumstances to sell, offer and/or market with the data of its clients.

How long we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What is legal basis for the processing of your data??

Depending on the type of relationships of the user with Cities Forum business the legal basis for processing your personal data may be:

  • Your consent, given at the time of voluntarily providing your data in our forms and accepting the processing of personal data in the corresponding box.
  • However, we may process your data based on potential existing contractual relationship between the parties as a result of your participation in an event organised by Cities Forum.
  • The legitimate interest will serve as a legal basis for the processing of your data when browsing our websites (Ex: Navigation on our web pages)
  • Legal obligation, included in the European Regulation on Data Protection and the Law of Services of the Information Society and Electronic Commerce LSSI (Ex: blocking of your data and listing as non-commercial deliveries)

What rights you have over your data?

Everyone has the right to obtain clear and understandable information regarding whether their personal data is being processed by Cities Forum.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data are no longer necessary for the purpose they were provided for, as well to withdraw the consent granted. The exercise of opposition to the processing of their data for the sending of advertising information by electronic means. They may also exercise their right to the limitation of the processing, so that their data will not be removed but its processing will be subject to limitations.

The exercising of portability and decision automation do not apply in this case due to the type of data and the processing of these.

The exercise of the aforementioned rights can be made by postal mail, enclosing a copy of your ID or passport, to CITIES FORUM to the postal address 71-75 Shelton Street, London, UK, or by email to , or with the same documentation as by postal mail.

Where we send your data?

Visitor comments may be checked through an automated spam detection service.